Refused, Undeliverable & Return-to-Sender Shipments

In the event a shipment is refused delivery by the recipient, is undeliverable, or is returned to sender, Massdrop will process a refund to the original payment method used when the order was placed. This refund is for the amount of the product itself and doesn’t include shipping charges.

If a member would like the order reshipped, they’ll be charged a reshipment fee. Members may also be subject to a restocking fee of up to 20 percent of the product cost.