Refused, Undeliverable, Returned to Sender Shipments

In the event a shipment is refused delivery by the recipient, is undeliverable, or is returned to sender, Massdrop will process a refund to the original payment method used when the order was placed. This refund is for the amount of the product itself and does not include shipping charges.

If the member would like the order reshipped, Massdrop will charge the member a reshipment fee. Members may also be subject to a restocking fee of up to 20% of the product cost.