Tracking Your Order

You can track your order status via the Transactions page in your member account. From there, you can find your order status, the date your order is shipped, the courier being used, and tracking information.

Please note: Some shipments, such as international warranty replacements, have limited tracking or no tracking available. 

To track your order:

  • Go to
  • Find the order you want to track
  • The status is located under "Drop Status" 
  • After the order has shipped, click the tracking number located below "Drop Status" and it will take you to the courier tracking website.


If your package is missing or the tracking information is not working, please go to:

For our list of couriers, please go to:

Please note: Some of our primary couriers use regional couriers for the final delivery of your order. When this happens, your tracking information may not be accurately reflected on the primary courier's website. You can find additional tracking information for the regional courier on the primary courier website. 

For DHL, you can find the regional tracking number by looking at the right-hand panel detailed below:

For UPS, you can find the regional tracking number by looking at the panel detailed below: