Common reasons for payment error and how to resolve it

Our payment processor informs us when there is an issue with a payment method, but it does not provide us context or specific information regarding why an error occurred.

 If you are experiencing a payment error when joining a drop

  • Credit card information was entered incorrectly

Please double-check that the name, expiration date, and CVV number entered in our system matches what is on your card. 

Since drops are time-sensitive, please contact your financial institution as soon as you receive the error to expedite resolution.

 If you are experiencing a payment capture failure after a drop has ended, the reason can vary depending on the payment method used: 

Paypal (Contact link

  • Changes were made to the order that affects the total cost while the drop was active

When you join a drop, Paypal authorizes the total amount for your transaction based on the price of the drop at the time you joined. If changes are made to your order that alter the total cost, this will cause the payment capture amount to be inconsistent with the amount authorized and your order will be voided by Paypal. 

Credit Card (American Express, Discover, MastercardVisa)

  • Payment information was incorrectly input 

Please double-check that the name, expiration date, and CVV number on the card match what you had input in our system. (If this information changes while a drop is still active, please click here for instructions on how to update it.)

  • Declined by financial institution (bank or credit card company)

Some financial institutions may impose spending limits or caps on the number of transactions that can take place during a certain period of time. You will need to contact your financial institution to sort out the release of funds. 

  • Insufficient Funds
  • Network problems

To expedite resolution and to determine the specific cause of payment failure, please contact your financial institution as soon as you are notified that a payment error has occurred.